Returns Policy

Enesco shall replace any of the Goods which are defective provided:
the defect is proved to Enesco’s reasonable satisfaction to be due to bad workmanship or materials or to negligence on the part of Enesco;
Enesco is advised of the alleged fault as soon as possible and in any event within 7 days of the 
Goods in question having been received by the Authorised Retailer; and
the Goods alleged to be defective are adequately packed to prevent damage and are returned to 
Enesco in accordance with Enesco’s instructions.
If any of the Goods shall prove to be defective such defects shall not entitle the Authorised Retailer to refuse delivery of, or payment for, the remainder of the Goods.
Enesco shall have no liability to the Authorised Retailer for any short delivery unless Enesco is 
advised of such short delivery within 7 days of the invoice date.

Please call our Customer Service department for a returns authorisation number as soon as a problem is identified and prior to returning any items.