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the defect is proved to Enesco’s reasonable satisfaction to be due to bad workmanship or materials or to negligence on the part of Enesco;
Enesco is advised of the alleged fault as soon as possible and in any event within 7 days of the
Goods in question having been received by the Authorised Retailer; and
the Goods alleged to be defective are adequately packed to prevent damage and are returned to
Enesco in accordance with Enesco’s instructions.
advised of such short delivery within 7 days of the invoice date.
Please call our Customer Service department for a returns authorisation number as soon as a problem is identified and prior to returning any items.